Returns Policy – Steph's Store

Last Updated: June 2026

At Steph's Store, we want you to be happy with your purchase. If you're not completely satisfied, we're here to help.

Returns

We offer free returns on eligible items purchased from Steph's Store.

To qualify for a return:

• The item must be returned within 30 days of the delivery date.
• All original tags, packaging, and accessories must be included.
• Proof of purchase (such as an order confirmation or receipt) is required.

Free Returns

Steph's Store provides free return shipping for all eligible returns. Once your return request is approved, we will provide instructions for returning your item at no cost to you.

Non-Returnable Items

Jewellery items are non-returnable and non-refundable, except where required by applicable consumer protection laws or if the item is received damaged, faulty, or incorrect.

This includes, but is not limited to:

• Earrings
• Necklaces
• Bracelets
• Rings
• Any other jewellery products sold by Steph's Store

Damaged, Faulty, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of receiving your order. We may request photographs of the item to help process your claim.

Where applicable, we will offer a replacement, repair, store credit, or refund in accordance with consumer rights and applicable laws.

 

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome of your return.

If approved, your refund will be processed to the original payment method used for the purchase. Refunds typically appear within 5–10 business days, depending on your payment provider.

Exchanges

If you would like a different size, colour, or item, please contact us. Exchanges are subject to stock availability.

How to Start a Return

To request a return, please contact Steph's Store customer support sales@stephs-store.com with:

• Your order number
• The item(s) you wish to return
• The reason for the return

We will provide further instructions and, where applicable, a free return shipping label.

Consumer Rights

Nothing in this Returns Policy limits or excludes any rights you may have under applicable consumer protection laws. Customers are entitled to remedies for products that are faulty, not as described, or otherwise do not meet legal consumer guarantees.

For any questions regarding returns, please contact Steph's Store customer support.